My first meeting with Riche Tan was 2 years ago at an auction. Although the deal did not go through we were very impressed with her courteous, professionalism and the dedication.

2 years flashed we planned to sell our property. As a remote seller I need someone that can be trusted, assure job done precisely. Riche's name came to my mind at once then we have sold our property succefully.

During selling practice Riche has demonstrated abilities,

• Always look out client's best interest.
• Persistently provided best listing service and worked with potential buyers.
• Keep me updated constantly, actively made overseas phone calls and emailed details.

Moreover, she surprised us by sending us a very thoughtful gift through an internet website after the settlement.

My family and I are very happy with Riche and I highly recommend Riche to anyone who's looking at selling property or buying property.(Janet Chang)

As a 26 year old single professional female, the idea to purchase a house was not something that that I thought would happen quickly or easily. Judging by the 2 bank rejections for a loan before I finally got approval - First it was a Global Financial Crisis spin-off that my HECS debt was too big, then it was a genuine savings scrutiny. The idea of owning my first home was starting to fade – at least maybe until 2013...

The miracle was that I had found a house, and more importantly I had met real estate Alan Cheung, from Yong Real Estate. From the first moment up until the after the handover of the keys – where he then also assisted me to set up the electricity for the house (on Friday late afternoon) – Alan, was always going above and beyond my expectations. He never discriminated, always believed in me and always encouraged me.

The communication with the owners was very smooth even though there was an estimated $12,000 worth of works to be improved as part of the building and pest inspection. Alan was key in these negotiations, efficient, transparent and always had the best intentions for both myself and the sellers.

Working with Alan not only gave me the confidence to buy my first home on my own, but also a lot of enthusiasm for this very important future step.

I highly recommend Alan Cheung to anyone looking for genuine advice, service and finalisation of a property sale. (Marina Kozul)

Geoff and I recently sold our West End apartment with Tina Edwards. Tina met with us on a number of occasions offering us invaluable advice with the set up of our apartment prior to going to sale, the approach to take with the market and its current conditions, and how to have realistic expectations for our sale. She has provided us constant support and guidance we have felt we can trust 100%. Now we have successfully sold our apartment in a very tough market, Tina has continued to provide us with insights and support as we have purchased land to build our dream home. We wouldn't hesitate to work with Tina as our agent again in the future.

We will always be indebted to Tina for her professionalism and support. (Jodi & Geoff Tainton)

We would like to thank you very nuch for your wonderful service in the handling, marketing and selling of our four properties in Dalmeny Street, Algester.

You worked tirelessly over several months, and were successful where other agents had not been and you were always open and honest with us if you thought we were being unrealistic. You never told us what we should do, but gave us all of the relevant information and left us to make our own decisions.

We would have no hesitation in recommending you to others and have already sung your praises to many friends and acquaintances.

Thank you, Tina, and we wish you every success in the future and a very happy and Holy Christmas. (Margaret & Frank)

We Kevin & Lorraine Swile wish to thank all of the YONG representatives that were responible for the sale of our place of residence. Our plans for selling were made possible by Allan Cheung who during the process of acquiring the contract for our property showed his prodessionalism by keeping us informed all the way of what was taking place from the potential buyer of our home, a contract signed and the building inspections completed. We have nothing but praise for Allan and the experienced way he presented himself to us as well as the buyer for this we are very grateful and look forward to moving to our new residence in the coming weeks.

We also wish to thank William Wu who acquired a backup contract for our residence, to both these gentlemen we wish to say thank you and congratulate you both for the professional way conducted your business dealings with us and visitors we received during the sale period of our home. We would have no hesignation in recommending YONG Real Estate to any of our family and friends wishing to sell their property. (Kevin & Lorraine Swile)

Firstly, I wish to thank Peter and yourself for an excellent 3 days of conference. Although I enjoyed last year, I think this year was better. The speakers this year were at the cutting edge of industry problems and had definite ideas and the experience to overcome the negativity in the market and our staff.

Sue and I are very pleased to be associated with the Yong franchise under the leadership of Peter and yourself. I have decided to increase our franchise fee from 4.95% to 10% as suggested. (You and Peter will be the bad guys!) In my defense, I have been paying for all prospecting costs for several years on behalf of sales staff. The reasons are as outlined by Peter, if we as principals do not control the prospecting side of the business then it will not be done consistently, or at a professional standard. Although we have no statistics, since our letter box dropper quit some months ago our listing enquiries have reduced significantly. I am reluctant to engage "the big guys" because our junk mail will get lost and will be a waste of money. Just to pay for the drops has been costing approximately $15,000-00 pa plus paper and printing. So this is an opportunity to recoup some of that cost. (Shayne Gordon)

Dear Tina,

Thank you, thank you, thank you. My Husband Kyle and I would like to thank you and Claudia for the fantastic work and enormous effort you put in to sell our retal property. We came to you feeling very defeated and hopeless after having our house listed for close to 2 years with another local agent. It seemed there was not a buyer for what we were starting to believe was an 'unsaleable' property. It was not an easy sale, leaping many hurdles during the process, some of which nobody should have to handle.

You always demonstrated exceptional professionalism and unwavering confidence that we would find a buyer. It was a relief knowing that someone we trusted was handling the sale and continuing to put in 110%. We were kept in constant contact, always informed of the recent enquiries and progress of open houses, which we thought was fantastic. Wehn it came to negotitating settlement we found it a smooth process, respecting our wishes and trying to achieve our needed figure.

We thank you so much and would definitely recommend you to others. We could not have asked for a better experience, if only we would have come to you and Claudia first.

Thank you, (Kate & Kyle Eagar)

Dear Aywha,

I would like to thank you from my family and I for the excellent sale of our property of 103 Hubner Rd, Park Ridge.

You are a very caring and profesional person. You took time to keep going to tbe property to make sure that it was safe and not under water from the floods that QLD has had. You always made sure that the house was always clean and the garden under control for any upcoming inspections.

Your communication was outstanding. You kept us asll up to date on a weekly and often on a daily basis. You sent us the newspaper clipping of our property for sale every week. If I left you a message on your phone you promptly rang me back. You made us feel important to your company. Your positive words were alwasys encouring to us.

My mother can't speak or understand English too well, but you were so kind to her and explained everything to her until she understood. My mother and I really appreciated your efforts with helping her.

I wish you further success in your career and I would not hesitate to recommend you to any further clients.(Pauline Gouldthorpe)

Louis has exceptional people skills and his follow ups are terrific. If I was a vendor I would want him selling my property.(Brooke and Christian Lambert)

Tina imediately identified the features of the property that set it aside from others, the other positive features that are required by the market and used these aspects to attract interested parties as well as clinch the deal. Her professional approach, knowledge and enthusiasm contributed strongly to finalise the sale.

Thank you Tina, your efforts are appeciated.(Lionel and Vicky Dyer)

Louis has exceptional people skills and his follow ups are terrific. If I was a vendor I would want him selling my property.(Brooke and Christian Lambert)

Service and feedback has been first class. Thank you and well done, Barrie Fairbrother.(Amanda Hrris)

Louis Soh was very professional in his dealings with us purchasing, 20 Freycinet Place. He went out of his way to continuously update us as the sale progressed and willingly liaised with the sellers to allow us extra inspections of the property.(Rosal Ewings)

Louis was polite, well-mannered and totally professional at all times. I had full confidence in him. He was honest, reliable and sensitive in a couple of difficult situations.

I would have no hesitation in recommending him to anyone wanting their property sold.(Zelda Soseph)

When deciding to sell our investment property we approached our managing agents to advise us on the market value, around the same time we received a flyer in the mail from YONG Real Estate so I rang and spoke to Claudia who arranged to get me a valuation.

I would like to add that from our first contact Claudia and Renee have acted in a very professional manner which is why I chose YONG to market our property, they have both shown to have a genuine honest and open approach, keeping us well informed at all times even through some harrowing times with our tenant.

It has been an absolute pleasure to have Claudia and Renee handle the sale of our property, to this end my wife and I would like to say a big THANK you for a job well done.

In signing off I would have no hesitation in recommending YONG Real Estate to anyone considering purchasing or selling especially Claudia and Renee. (Donald & Lynette Parks)

We found Nicole to be friendly and very professional in her work, nothing was too much trouble and she always had a smile for everyone. (Graham & Lola)

Very prompt service. YONG associates created urgency in the Buyer's mind which made them move quickly. (Bismallah Holdings P/L)

YONG Associates - It's short and sweet, but this is all I need to say... an EXCELLENT job! (Heather Palmer)

Our property was not sold in the exclusive listing time frame plus an extension of 2 weeks. However we know Irene did work very hard to try to get a sale for us. She was always easy to contact, willing to listen and discuiss things with us. Her communication with us was excellent (David & Glenys Hambleton)

Wow, it was a tight deadline but we made it! Thanks to you both; you were both always interested, available & professional. We'll remember this sale for a while! Many thanks. (Glenn & Lisa Jackson)

Excellent client contact and feedback with progress. Great advice in presentation - would certainly use again when I have a property to sell. (M & K Haggard)

We are very pleased with the service provided by both Tim and Philip. Both had excellent presentation punctuality and friendliness. We felt Tim was very experienced, and he delivered on every promise he made. He was also a good negotiator. We will not hesitate to recommend both Tim & Philip to our friends. (Min-Hsia Tsai)

These two gentlemen and their associates handled the sale of our home of 18 years with compassion and true professionalism. I would not hesitate in recommending YONG to others. The feedback from prospective buyers was prompt and I felt a great need to know how people felt regarding our home. What can I say but thank you. TEAM YONG! (Kras / Williamson)